Refund and Returns Policy

Thank you for shopping at WWP Shop. If you are not entirely satisfied with your purchase, we’re here to help.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Items with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your card issuer’s policies.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@wwpshop.co.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Faulty on Arrival

If your purchases are faulty on arrival, we request that you inform us within 30 days of receipt if you wish to receive a full refund. Items should be made available for returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method and will reimburse you for reasonable return carriage costs. What constitutes a reasonable return carriage costs depends on the size of the Product. The method and cost of return should first be agreed with us before returning the Product. We test returned items, and if a returned item is found not to be faulty by our technicians, we will return the item to you, in this instance you will be liable for our return carriage costs.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to orders@wwpshop.co.uk and send your item to:

WWP Shop Returns
200-216 Heigham Street
Norwich
Norfolk
NR2 4TZ

To return your product, you should mail your product to:

WWP Shop Returns
200-216 Heigham Street
Norwich
Norfolk
NR2 4TZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.